Success Story
Shaping change: Achieving success in the corporate client division with MONDAY.ROCKS
With her experience, the new board member Henrietta Six brought a clear mandate for fresh momentum in the corporate client segment to Stadtsparkasse Düsseldorf and initiated a comprehensive change process.
The challenge: Essential advancement in the corporate client division
The corporate client division – including sales management, corporate direct, additional sales units, and payments – consisted of around a dozen highly specialized teams. In the context of increasing competitive pressure, digitalization, and changing customer needs, one thing was clear: further developing sales effectiveness and team collaboration was essential.
"At Stadtsparkasse Düsseldorf, the app has established itself as an essential tool over the past two years. It helps us unlock the full potential of our teams by providing data-driven insights and measures to optimize collaboration."
The solution: Making change measurable with MONDAY.ROCKS
Together with MONDAY.ROCKS, Stadtsparkasse Düsseldorf adopted an innovative, data-driven approach:
- The teams were supported through a targeted analysis of their team dynamics and performance factors
- Sales processes and internal interfaces were further developed based on the teams’ actual needs.
- Leaders and employees received clear areas for action to foster greater ownership, agility, and sales success.
- The entire transformation process was made transparent – with measurable progress and tangible results achieved in a short period of time.
The result: A new spirit in corporate client division
Within just a few months, a noticeable transformation took place.
Thanks to the collaboration with MONDAY.ROCKS, Stadtsparkasse Düsseldorf demonstrates what modern change management can look like in the Sparkasse sector today: customer-focused, data-driven, and successful.
Closer and more self-directed collaboration
Proven improvement in advisory quality in the corporate client division
More ownership, agility, and sales success
About Stadtsparkasse Düsseldorf
With total assets of €16 billion, around 1,500 employees, and more than 400,000 customers, Stadtsparkasse Düsseldorf is the market leader for financial services in Düsseldorf and Monheim am Rhein. For 200 years, Stadtsparkasse Düsseldorf has been deeply rooted in the region.
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