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15% Increase in Openness to Change at Pronova BKK
As part of a comprehensive organizational restructuring, Pronova BKK chose MONDAY.ROCKS – increasing openness to change across its teams by 15%. This success story shows how it was achieved and the crucial role team development played in making it happen.
The challenge: Ensuring stability and orientation during change
During a major reorganization of its customer service operations, Pronova BKK faced the challenge of successfully supporting newly formed teams and rethinking leadership in a highly dynamic environment. For leaders, this meant reorganizing collaboration and reliably guiding teams through a period of significant transition.
In addition, there was a clear need for a consistent and structured approach to regularly identify development areas and improvement potential – and to systematically integrate these insights into daily leadership routines.
Team development is firmly embedded in day-to-day work
“MONDAY.ROCKS has become a highly valuable leadership tool for our managers. It helps them better understand what truly matters to employees and to identify potential issues within teams at an early stage. What I particularly appreciated was that team development gained a permanent place in everyday work. The collaboration with the MONDAY.ROCKS team was always friendly, fast, and straightforward.”
Theresa Mertens, People and Development Manager
The solution: Structured team development with MONDAY.ROCKS
To effectively support the reorganization in customer service, Pronova BKK implemented the AI assistant for organizational and team development from MONDAY.ROCKS. Based on regularly collected team data, MONDAY.ROCKS enables leaders to continuously reflect on collaboration, manage change in a structured way, and anchor development sustainably in their leadership day-to-day.
- Regular team surveys as a foundation for data-driven reflection and practical, actionable recommendations for everyday leadership
- Establishing structured dialogue routines and reflection formats to make team dynamics, strengths, and development areas transparent
- Empowering internal team architects, who independently facilitated ongoing team development after an initial coaching phase
Measurable improvements in collaboration within the reorganized area
Since the start of the collaboration with MONDAY.ROCKS, teams have shown measurable improvements across several key dimensions – particularly in areas that directly shape their daily work:
Openness to change (+15.2%)
New ideas are shared more frequently, changes are discussed more consciously, and existing ways of working are questioned more often.
Transfer into action (+8.2%)
Insights and ideas are translated into concrete actions more quickly and implemented more consistently in daily operations.
Focus (+8.1%)
There is greater clarity around goals, priorities, and joint ways of working – even during periods of transition.
At the same time, the strong sense of team cohesion that was already present at the outset was further stabilized – providing a crucial foundation for trust, collaboration, and sustainable development.
Progress is systematically measured and made visible
Regular exchange formats provide orientation and clarity
Teams derive their own concrete actions from the results to continuously improve collaboration
Want to learn more? Start your free demo today.
We’d be happy to introduce you to MONDAY.ROCKS in a personalized demo. We’ll show you how the AI Assistant can support your team leadership, provide actionable insights, and answer all your questions. The demo takes only 25 minutes, is completely free, and comes with no obligation. We look forward to meeting you!
